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Refund Policy

Last updated: March 18, 2026

Quick Summary

  • • Used credits are non-refundable
  • • Unused credit purchases can be refunded within 14 days
  • • Free credits cannot be refunded or transferred
  • • Contact support for refund requests

1. General Policy

At BuddyTalk, we want you to be satisfied with your purchase. This refund policy explains when and how you can request a refund for credits purchased on our platform.

2. Credit Purchases

Credits are the currency used within BuddyTalk to access various features. Here's our refund policy for credit purchases:

Unused Credits - Eligible

If you haven't used any of the purchased credits, you can request a full refund within 14 days of purchase.

Partially Used Credits - Prorated

If you've used some credits, we may offer a prorated refund at our discretion within 14 days.

Fully Used Credits - Not Eligible

Credits that have been fully consumed are non-refundable as the service has been rendered.

3. Free Credits

Free credits provided as part of sign-up bonuses, promotions, or gifts are not eligible for refunds or cash conversion. These credits are provided as a courtesy and have no monetary value.

4. How to Request a Refund

To request a refund:

  1. Email our support team at support@buddytalk.com
  2. Include your account email and transaction details
  3. Explain the reason for your refund request
  4. Allow 5-7 business days for us to process your request

5. Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. The exact timing depends on your payment provider. You will receive an email confirmation once the refund has been initiated.

6. Exceptions

We may refuse refunds in cases of:

  • Violation of our Terms of Service
  • Fraudulent activity or abuse of the refund policy
  • Chargebacks filed with your payment provider
  • Requests made after the 14-day refund window

7. Account Deletion

If you delete your account, any remaining credits (both purchased and free) will be forfeited and cannot be refunded or transferred. Please use or request refunds for any credits before deleting your account.

8. Contact Us

If you have any questions about our refund policy, please contact us at support@buddytalk.com